"we do for you"
Remote agents listen to every single customer interaction that comes in on the toll-free lines, creating abbreviated summaries of the call allowing dealerships to pinpoint business improvement in key areas such as customer relations, customer recovery, sales, service and marketing. At a glance, key personnel will regularly know the content of their departments’ calls.
TelePuLsE gives business owners and managers current information for Sales and Service Department meetings, appointment confirmation and marketing efforts.
If a call is mishandled, TelePuLsE agents will send an alert called a Save-A-Deal© notification. This allows the management team to follow up immediately with a customer – often resulting in a customer recovery with increased customer satisfaction and financial rewards.
TelePulse is a fabulous use of technology allowing a manager to be fully aware of the productive or destructive real time telephone dialog between the employee and the customer. Problems are resolved and/or prevented by virtue of immediate knowledge a supervisor has regarding inbound phone call content. Worth every penny invested.
Volvo Village of Norwell
Audi Norwell and Porsche of Norwell